FAQ
☆ Where do you ship to?
We ship internationally! Please get in touch if your country is not listed for delivery, we would be happy to arrange one for you!
If you would like to stock our kits in your store or order in bulk for a party, drop us an email: [email protected]
We offer free shipping within Thailand, and $1 for every second kit ordered together.
International shipping rates are calculated based on your location and will show upon checkout.
E.g.: Estimate shipping rates to Europe, UK, America, Australia etc. is $12-$15 per parcel, while rates in Asia is estimated $8-$10 per parcel.
You can expect your kit to arrive within hours or the next day in Bangkok, or 1-2 days to other parts of Thailand.
International delivery times are estimated to take 3-5 days from dispatch, while other locations may range from 7-12 days to enable us to offer the lowest shipping rate possible.
☆ What happens if there is an issue with my delivery?
Although unfortunate, parcels are known to sometimes get tampered with during immigration checks.
Please let us know immediately with the following pictures in order for us to file a complaint and issue a refund:
- The name of the missing/damaged item(s) and the quantity, along with pictures of items.
- Pictures of received items and package.
- Pictures of the parcel when opened, showing all sides, and a clear picture of the front of the parcel with the export document stickers visible.
- Pictures of the inner packaging.
☆ Can I pay by QR code?
Use this QR code for easy payment transfer!
Leave your details in the *NOTE section and drop us an email [email protected] (with screenshot of your QR payment) and your mailing details:
- Full Name
- Thai Mailing Address
- Phone Number
- Order Details E.g.: "I ordered 2 x Desert kits."
Delivery is free across Thailand!
☆ How do the e-Gift Cards work?
Our e-Gift Cards are delivered via email to your lucky gift recipient, who will be able to instantly shop a wide selection of play kits and accessories on our website.
Available in denominations from $30 to $150 our e-Gift Cards are delivered via email only, are non-refundable and expire after 12 months.
☆ How long will the playdough, dried chickpeas and kinetic sand last?
Playdough lasts 4-6 months due to its natural properties. After play, keep dough in kit and baggy provided, or stored in an airtight container in a cool dry place.
If playdough develops salt crystals, knead dough until crystals disappear. If necessary, add a little water, vegetable or baby oil to restore dough's moisture.
Dried chickpeas can last up to 3 years, while kinetic sand can last indefinitely if stored properly in a dry environment.
☆ What ingredients do you use in your playdough?
Our dough is non-toxic, chemical free and completely kid safe. Homemade with flour, water, salt, vegetable oil, cream of tartar, food-grade colouring and lightly scented with a hint of cherry, our dough is not edible due to high salt content and is not gluten-free.
☆ What age do you recommend for your products?
Our kits are recommended for ages 3+ years and up, due to very small parts.
Some children are very comfortable handling tiny pieces, while others may need more guidance. Adult supervision is always advised with small children.
Our kits are also a great kickstarter for aspiring miniature world hobbyists, applying to a range of ages and anyone with interests in scene design, set architecture, aquascaping for aquariums and landscape styling for potted plants and terrariums, craft and sensory play.
☆ How big are your human figurines?
We use 3 types of scale (in bold in the diagram below) which we indicate in each kit product description.
☆ What's the best way to set it all up?
Any table surface is great but for a mess free environment, we recommend working on a serving tray, baking tray or placemat to create a defined area of play and easy clean-up.
For play tips, please see our video tutorials here.
☆ Can I return my order?
Due to being a small business creating products as ordered, we do not offer returns or refunds. However, if there is any issue with your order, simply reach out to us via email or chat so we can make it right.